Reservation Policy

Check-in/out policy

Normally, check-in time is anytime after 2:00 pm (14:00) and up to 8.00 PM.

Check-out before 9.30/10:00 am (10:00). However, we are flexible on times as long as we don’t have any back-to-back check-in/outs that conflict.

In case of flight delays or inconvenience while travelling, clients should contact us at the earliest opportunity. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance. The rental price does not include transfers to and from the airport or port to the house.

Please contact us with your estimated arrival time in Paciano (PG) when you arrive so that we can organize your check-in.

A refundable security deposit of 100 euro for the houses for 2 persons or 200 euro for the houses of 4 persons or 400 euro for houses of more than 5 persons – is due at check-in, and refunded at check- out.

BEHAVIOUR & DAMAGES TO THE PROPERTY

By signing the booking form you are responsible for the correct and decent behavior of your party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to us and to bear the cost of repair or replacement. You undertake to deliver the property and its contents up at the end of the rental period in the same condition as at the outset of the rental period. Your liability to us for damage caused to the property and its contents is not limited to the amount of the security deposit.

GUEST INJURY DISCLAIMER

You agree that we cannot be held responsible for any death, accident, illness or injuries suffered by you or your guests during your stay at the property under any circumstances. Use of the swimming pool by you and any member of the rental party is at your and their own risk.

By paying the security deposit, you waive any claim you or your guests may have against us for death, accident, illness or injury suffered by you or any of your guests.

CLEANING & MAID SERVICE

The property will be cleaned at the beginning of the rental period, before your arrival. However, guests should leave the property clean and in order at the time of their departure.

If the property is not left in acceptable conditions the sum of 100 euro will be deducted from the security deposit.

VALUABLES

Valuables left at the property are at the clients’ risks. We are not responsible for their loss or misplacement. You undertake to ensure that the windows and doors of the house are left closed and locked when the house is unoccupied.

HOUSE RULES – let’s preserve our world!!!

HELP US TO BE GREEN!

We run a certified organic farm and farm holidays. We produce organic extra virgin olive oil as well as organic honey that, if you like, you can buy directly from us, as well as wine from our wine cellar.

You can leave plastic bottles, glass bottles and paper in the marked containers in the recycling area Please, leave the garbage in the grey containers outside the gate.

Please drink our water that is drinkable so that we use less plastic bottle! Please, if you smoke, outside the house.

When you leave the house: Please turn off all of the lights – Please close all of the windows and lock all of the doors.

Be sure to check that the windows are closed on the latch as the wind here can sometimes cause them to open. This also prevents any possible attempts of theft…. Please make sure that the garden lights are turned off during the day. When the weather is hot, it is best to close the shutters which will keep the house cool.

The windows are made of a special thermal glass which will keep out the heat if they remain closed when you are away.

Please use the white plastic cover below the tablecloth when you set the table. Please shower before using the swimming pool (the shower is located in the pool area). When you leave the pool, please, close the pool umbrellas

Please, leave plastic and glass in the indicated containers located out.

You can expect great personal care and assistance with all of the extras which makes Fontanaro e Tartagli a memorable experience for all who visit here.

Once we know your vacation interests, we can help you organize your trip to take advantage of the myriad cultural and gastronomic delights which abound in this area. Experience wine tasting, delicious local cuisine, discount designer label shopping, romantic walks in the Umbrian and Tuscan countryside.
Or simply live quietly in the garden, read, contemplate and enjoy the peace and serenity of this place.

All guests are personally welcomed by the owners and will receive personal attention and care during their stay.

Everything possible will be done to assure an unforgettable holiday experience.

Note: It is important to let us know when you will be arriving so that we can welcome you properly!

Please note print our directions before the arrival and please note that check in is after 2.00 Pm and Check out at 9.30. Off course we’ll do our best to meet your needs!

NOTE 2 The heat cannot be turned on, by law, before November 1 or after March 31.
The swimming pools are opened by May 1st, sometimes before this date and up to Mid October, but dates can change per weather forecast.
Heating cost starts from 30 euro per day.

Deposit is payed via paypall, bank transfer or credit card and it is the 20%.
Balance is due at the arrival via paypall, bank transfer or credit card.

CANCELLATION POLICY • If cancelled or modified up to the 150 days before arrival, 100% is refund. Otherwise we will have to charge you the deposit paid.

We run an honesty scheme, if something breaks, please try and replace it or advise the owners. If no notification damage with in 24 hours, you will be charged on your bill.